phone call leads

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Get Over Your Fear of the Phone and Call Your Leads

August 27, 2009 in Marketing | No comments

Even if you get most of your leads from the internet or through word-of-mouth, eventually you may have to follow-up with individuals over the phone. I don't believe in cold-calling but I still have to call leads when they request for me to call them. Often, I even ask if they would like to discuss details further over the phone.

At first I would be really nervous about following up over the phone. It was all new to me and I felt like I was stepping out of my comfort zone to call a stranger. I still get nervous when calling someone but not as much as before. Below is how I helped myself to get over the fear of the phone call follow-up.

Don't Stress Over What to Say

In the beginning, I would worry so much about how the conversation would go. I'd wonder what to say if this question is asked or that question is asked. You can't stress over what will be said. You can't predict a person's questions. The best thing you can do is have confidence in your knowledge of the business and be yourself. Remember that most people love to talk about themselves so when you have the person on the phone, ask "get to know you" questions. Ask where they are located, what the currently do, etc. Eventually they will bring up questions about the business and then just take it from there.

It's Your Business - Be a Leader

Change your attitude about your business. It's easy to get into the mentality of wanting to beg this person to sign up. You don't want to come across desperate and only after a new sign-up. This is a business and treat it as such. You don't want a somewhat interested person joining your team. You want a highly motivated individual who has the same goals you do when it comes to running the business. Take charge and be a leader in your business.

Enjoy Getting to Know Someone New

When you call up a new lead, enjoy the process of getting to know them. This makes it fun to speak with them because you are genuinely interested in what they have to say. This will come through in the conversation and chances are they will feel the trust factor they may have been looking for. Having a pleasent personality and caring about what the person on the other end has to say will make the chance of them joining your team increase significantly.

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Don’t Let That Person Get Away

August 26, 2009 in Uncategorized | No comments

One thing that I've learned so far since I've been a network marketer is to not take a new lead for granted. Yes, you will run into people who ask for more information and then blow you off after you have given it to them. Yet, there are those you will get in contact with who are truly interested in the opportunity.

Once you get into the hang of things, you will begin to get requests for more information and you'll need to do some following up. Below are some tips to take advantage of every lead that you get.

An Email Request for More Information

If you get an email requesting more information, respond to it as soon as possible. A good way to save time is to have a basic email template which briefly describes your opportunity and personalize it for each person. At the end of your reply, ask if they would like to chat over the phone or if they have any more questions. End the email with some type of call to action so that the urgency is there to at least reply to you even if they are not interested.

Phone Call Follow-Ups

If your lead says yes to a phone call, find out when a good time would be to call them. Keep in mind the time differences depending on their location. It helps if you set a specific time, however, if they tell you anytime is fine, try to call before or after dinner hours. If you call at an inconvenient time, ask for another time to call or have them call you when they have the chance. Most people have cell phones and free long distance so they may not mind calling you back at their convenience.

Following Up After an Initial Phone Call

If you call and they are unable to speak with you at the moment, be sure to send a follow up email thanking them for their time and letting them know that they can contact you anytime. Let the person know that you are available by email, instant messenger, phone, etc. Make it as easy as possible for them to reach you and get the information that they need. If they are truly interested, they will reach out to you again.

Don't be tempted to blow off a potential lead. It's easy to think that they are not truly interested but chances are they really want to learn more. The one you let get away could have been a shining star for your team. Make contact and follow up!

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The Importance of the 3-Way Conference Call

August 2, 2009 in Marketing | No comments

Blackberry Curve 8900
Creative Commons License photo credit: Honou

If you have ever been a part of network marketing, then you know and are familiar with the 3-way conference call. In fact, you may have signed up to your first network marketing company after speaking with your sponsor and her/his sponsor on a 3-way call. As a Beachbody Coach, I personally never thought I would need to put much emphasis on the 3-way call.

I don't enjoy talking on the phone and many network marketers rather not deal with phone calls either. However, after a successful conference call with a lead of my own, I now see the significance of incorporating calls into your business. First off, I have to say my coach is awesome. The call not only helped to provide needed information to the new prospect, but it was also a valuable training call for myself.

I know that some day when my coaches want to do a 3-way call, they will depend on me to explain the benefits of becoming a coach. I know that I won't be perfect my first time, but I'm sure it will become easier with practice.

Once the new lead contacted me by email, I suggested setting up a 3-way call. After all, that is how I was signed up and it is what I've seen being used by other successful network marketers. The coach who sponsored me did 90% of the talking. After the call was done, it was then my job to follow up with the lead and help with signing-up, etc.

Don't Underestimate the 3-Way Call

Whether you feel intimidated about calling up leads for a conference call or you just don't see the point, it is important to reconsider. What I have learned from my first call is the following:

  • You get to know more about your new lead - their "why" for wanting to join.
  • The prospect will feel more comfortable in knowing that there are real people behind the web sites.
  • Lines of communication are now opened and the prospect now knows you are there to support them.
  • The prospect is much more likely to become a part of the team.
  • It is great training for you as you learn what to say from listening in.

Network marketing is all about getting to know people who have the same goals and interests as you do in terms of business. When you discover these types of individuals, you should want to do your best to get to know them.

3-way calls are not a hassle but a tool to help convert new prospects into part of your growing team.

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